AT&T To Customers: It’s Your Fault We Can’t Build A Network for Your iPhones

ATTiPhoneGreat job there on the consumer services, Ralph de la Vega. I’m sure your customers want to be “educated” on why you can’t build a network to handle the demand. If you’re wondering why, check out this interesting graphic explanation on GigaOM on how AT&T is making its money off of you with the iPhone.

PETER SVENSSON writes on AP via Google News:

Wireless data hogs who jam the airwaves by watching video on their iPhones will be put on tighter leashes, an AT&T Inc. executive said Wednesday.

The carrier has had trouble keeping up with wireless data usage, leading to dropped connections and long waits for users trying to run programs on their devices. AT&T is upgrading its network to cope, but its head of consumer services, Ralph de la Vega, told investors at a UBS conference in New York that it will also give high-bandwidth users incentives to “reduce or modify their usage.”

De la Vega didn’t say exactly how or when the carrier would change its policies, but he said some form of usage-based pricing for data is inevitable.

Right now, the carrier has a monthly usage cap of 5 gigabytes on its data plans, the same as other carriers. That’s an ample allowance for most people, and gives them little reason to curtail their usage. AT&T also doesn’t make it easy for subscribers to know how data they’re consuming.

“We need to educate the customer … We’ve got to get them to understand what represents a megabyte of data,” de la Vega said. “We’re improving all our systems to let consumers get real-time information on their data usage.”

Just 3 percent of “smart” phone users are consuming 40 percent of the network capacity, de la Vega said, adding that the most high-bandwidth activity is video and audio streaming. Several applications on the iPhone provide nonstop Internet radio.

Read More: AP via Google News

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  • Gregory

    Wow, they released a product that is supposed to do all sorts of stuff but didn't have the network to allow you to use it properly to do all that stuff…now they want to say “stop using your iPhone so much.”

    sounds like an online MMO I used to play, I won't mention it's name, but it's initials are Lord of the Rings Online, who confronted with complaints from players left and right announced that the game was “working as intended” and truly did say that players need to learn how to play the game the way the Devs intended.

    I wait for the day that the delivery pizza guy brings me a cold pie and he blames me for not living closer to the Pizza Hut.

    sigh

    • Raymond

      Gregory, I have been a LOTRO player, on and off, since late in Alpha testing. I can't speak to what players of other MMO's wanted from the game, but on a personal level, I have to say that LOTRO is the best computer game that I have ever played, and I have rarely run into any bugs or errors on my server. That said, I would love to hear more about these player complaints and Turbine's apparently stupid response, it sounds like a great story.

  • http://profiles.yahoo.com/u/PDDVWRQVUPMKRGHURIEQVNYWHQ Sean

    is this news, apple makes the least user friendly and most prone to damage/malfunction products out there.
    everyone i know with an iphone or ipod has to return them on a regular basis, one friend went through 3 ipods in 2 weeks, but people keep buying them because they're “cool”

    • james

      “least user friendly”, “most prone to damage/malfunction”….. you're retarded.

  • Andy

    thats funny. only “3 percent” haha.