At the world’s most beloved theme park, thousands of interns serve the fast food, operate the rides, and mop up children’s vomit in what is billed as an “educational experience.” Is this the economic model of the future? Via Guernica:
Like other employers, Disney has mastered how to rebrand ordinary jobs as exciting opportunities. “We’re not there to flip burgers or to give people food,” a fast food intern told the Associated Press. “We’re there to create magic.” Yet training and education are afterthoughts: the kids are brought in to work. Having traveled thousands of miles and barely breaking even financially, they find themselves cleaning hotel rooms, performing custodial work, and parking cars in the guise of an academic exercise.
Like many a corporate titan, Disney likes to give the impression it’s in the education business. Disney University, born in 1955 as the company’s training division, predated McDonald’s Hamburger University, Motorola University, and others, prefiguring what Andrew Ross has called “the quasi-convergence of the academy and the knowledge corporation.”
In its scale, the Disney program is unusual, if not unique. Although technically legal, the program has grown up over thirty years to become an eerie model, a microcosm of an internship culture gone haywire. The word “internship” has no set meaning, but at Disney World it signifies cheap, flexible labor for one of the world’s best-known companies—magical, educational burger-flipping in the Happiest Place on Earth.
If few oproblems seem visible in the smiling faces of housekeeping and fast food interns, you can thank the Disney Look. A College Program recruiter calls it a “clean, classic, timeless look, [that] goes back to Walt Disney himself,” where “timeless” apparently means 1950s suburban America. An extensive literature covers the regulations for hair: short for men, long for women, and “extremes in dying, bleaching, or coloring” are not permitted. Mustaches are permitted under certain conditions, as well as sideburns that extend to the bottom of the earlobe but no further. Good “stage presence” means no chewing gum, no smoking on the job, no sleepiness, no moodiness, and no eating or drinking. Along with the Disney Look, there is Disneyspeak. Customers are “guests,” positions are “roles,” and a crowd is “an audience.” Vomit is a “protein spill.”
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