Delivery Services Today vs. The Delivery Services of 2000

This bicycle was located outside one of the restaurants in the Main Square in Krakow, Poland. By Tulio Bertorini via Wikimedia Commons.

This bicycle was located outside one of the restaurants in the Main Square in Krakow, Poland. By Tulio Bertorini via Wikimedia Commons.

As someone who’s used online delivery services (Fresh Direct), I hope they don’t meet the same demise.

via The New York Times (please follow the link to read the entire article):

Last year, I was excited to hear about a new start-up in San Francisco that delivered cheap bottles of wine within an hour. It was called Rewinery, and it was fantastic. I ordered a $5 malbec one day and a $10 chardonnay the next, delivered by bike courier for a modest fee. Already, San Francisco was crawling with bikes, inching up the hills, shuttling sushi and groceries and new clothes, all summoned with the tap of a finger. But Rewinery was the first of the delivery start-ups that made me feel the way I felt back in 2000, when I could order a video and a pint of ice cream to my doorstep from Kozmo.com. Rewinery felt too good to be true.

It was. One day, seeking refreshment, I opened the app to find that Rewinery had gone out of business.

In the tech crash of the early 2000s, on-demand delivery services like Kozmo and Webvan weren’t just among the most colossal failures. They also became a sort of grim joke, symbolizing the excess that portended the bust. Afterward, conventional wisdom hardened: Web-enabled delivery was not a good business because it simply cost too much to build warehouses, manage an inventory and pay drivers. There was too little opportunity to recoup expenditures in delivery fees; people will pay only so much for toilet paper to be delivered before they decide to fetch it themselves.

But something is in the air of late, making hindsight blurry. Despite the early demise of Rewinery and the shrunken ambitions of others, such as eBay Now, similar start-ups with names like Caviar, SpoonRocket and DoorDash have raised half a billion dollars in investment in the last year, according to CB Insights, which tracks venture capital. Even Louis Borders, the founder of Webvan (as well as the Borders bookstore chain, another Internet casualty), is at work on a grocery delivery start-up. Uber is using the $1.4 billion it just raised to expand beyond delivering people to delivering things. Meanwhile, venture capitalists joke that every other entrepreneur they meet pitches an “Uber for X,” bringing goods and services on demand: laundry (Washio), ice cream (Ice Cream Life), marijuana (Eaze) and so on. Investors are stuck wondering whether this is 2000 all over again, or whether this new breed of delivery start-ups can succeed where the last crop so famously failed.

John A. Deighton, a Harvard Business School professor who wrote a case study on Webvan, likes to compare the delivery business to shining shoes. “You make as much profit on one shoe as you do on a thousand shoes,” he said. “There’s just no scale.” In years past, it was difficult for Deighton to even teach his students about Webvan, because its fatal flaws were so obvious. They didn’t understand how the euphoria of the dot-com boom could have obscured its shortcomings. But in the last year, he has been asked to teach it three times. “Something has changed,” he said.

Continue reading.

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  • BuzzCoastin

    bye bye all remaining shopping malls

    15 years ago shopping in rural Hawaii was hell
    today with Amazon Prime
    I can get almost anything
    cheaper than here, quickly, free shipping, no sales tax
    delivered to my door
    at least 90% of my non-food purchases are on Amazon or eBay
    compared to 0% 2 years ago

    • Anarchy Pony

      Yeah, but they pay and treat their workers like garbage.

      • BuzzCoastin

        I didn’t say Amazon was a great company to work for
        but
        given my buying alternatives
        higher price, less selection, sales tax, drive to stores
        Amazon & eBay kick ass
        my local big box alternative is Walmart

      • Haystack

        The third-party sellers are almost all small business, though.

  • Cortacespedes

    But when are we going to get the delivery services of Kiki? That’s when I’ll start ordering.

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