After ordering several items from kleargear.com that never showed up, the Palmers did what most of us would do: They tried to contact the company for more information. When that failed to produce any results, they took to the internet and write a review of their experience at ripoffreport.com. What happened next may inspire us all to read the fine print buried in terms of sale agreements a little more closely.
That was the end of it, Jen thought, until three years later when Jen’s husband got an email from Kleargear.com demanding the post be removed or they would be fined. Kleargear.com says Jen violated a non-disparagement clause. It turns out that, hidden within the terms of sale on Kleargear.com there is a clause that reads:
“In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts kleargear.com, its reputation, products, services, management or employees.”
The clause goes on to say if a consumer violates the contract they will have 72 hours to remove your post or face a $3500 fine.