Come on now, surely you didn’t think cutting the cable cord would be easy? This 8 minute recording of a call between Comcast Customer “Service” and customer Ryan Block demonstrates why Americans love to hate cable companies:
He describes the Kafkaesque experience on his Soundcloud page:
… Read the rest
Please note: this conversation starts about 10 minutes in — by this point my wife and I are both completely flustered by the oppressiveness of the rep.
So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka “customer retention”).
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
What I did not know is how oppressive this conversation would be.