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Ending reader comments is a mistake, even if you are Reuters

Howard Lake (CC BY-SA 2.0)

Howard Lake (CC BY-SA 2.0)

via Gigaom:

Anyone who has followed our coverage of online media probably knows that I am in favor of media entities giving their readers the option to comment — even though comment sections are often filled with trolls, flame wars and spam. So it shouldn’t come as any surprise that I think Reuters is making a mistake by removing the option to comment from its news articles. Even though Reuters is a newswire service with mostly corporate clients, I think the reasoning behind its decision is flawed.

In a post about the decision, Reuters Digital executive editor Dan Colarusso describes it as a necessary evolution, brought about by changes in reader behavior. In other words, he argues that the Reuters website doesn’t really need to have comments on its news articles any more because people are commenting elsewhere — primarily Twitter and Facebook:

“Much of the well-informed and articulate discussion around news, as well as criticism or praise for stories, has moved to social media and online forums.

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