An admission: I have, on occasion, been an asshole on the Intarwebs. While I don’t agree that “disgruntled customers” complaining about companies is as bad a thing as online harassment and cyberbullying, this article has some useful info. Andrea Weckerle writes at the Good Men Project:
When people are harassed, attacked or intimidated, what’s really going on is that someone is trying to take away their voice and browbeat them into submission. That’s not okay and it’s not an effective persuasion method. Unfortunately, with a low barrier to entry and the ability to remain anonymous or hide behind a pseudonym, coupled with instant dissemination, global reach, and the inability to fully retract statements, everything is amplified online. Poor self-control and anger management feed right into this. There’s a lot of hyper-aggressive posturing online, venting for the sake of venting, and being intentionally provocative just to get a reaction out of others.